We want your complete satisfaction. If you are dissatisfied with our fair trade product for any reason, you may return it within 30 days. Products must be returned in their original condition with product label(s) and in the original packaging, and we must be notified of damaged or defective items within 7 calendar days from receipt of the product.
For returns of damaged or defective items, VALOOSA will gladly pay for return shipping. Return shipping for other reasons will be at the customer’s expense. Please request an RMA number prior to shipping your return item back to us. An RMA number can be requested from firstname.lastname@example.org.
We process refunds within one business day from our receipt of the returned product. Please note that it takes up to 5 days for the bank issuing your credit card to process the refund to you, and only they control the refund processing duration.